Shipping & Returns

Last Updated in May 4, 2017

As with any Online Store, your customers should be able to request methods of shipping and in with sertain products, they might be entitled to return them back to your store upon reaching a previous return understanding with you.

Shipping

 

Depending on the items you're returning and the reason for your return, your shipping methods may vary for your return.

 

U.S. Postal Service: We provide you with postage-paid mailing label to return the package and give it to your postman or take it to your local post office. ​

Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.

UPS drop-off: We provide you with a pre-paid shipping label for your return package and take it to an authorized UPS shipping location. (We'll show you a list of drop-off locations in your area.) This option allows you to track your package on its way back to us.

UPS pickup: We contact UPS and arrange for them to pick up your package from the address it was originally shipped to. This is ideal for large or heavy items that are hard to carry, and if you select this option before 9:00 p.m. Pacific time, UPS will attempt pickup on the next business day. This option allows you to track your package on its way back to us.

 

Returns

When you order from a seller that fulfills and ships its own inventory listed in his own online store with brChef, your return will be sent back to the seller instead of brChef.com. While most sellers offer a returns policy equivalent to brChef.com's, some seller returns policies may vary. You can view the Seller's return policy before you purchase an item by viewing the Returns and Refunds Policy section of the Seller's Online Store profile page.

 

Suggestions:

 

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under our brChef Guarantee.

For more information please contact brChef Customer Care.

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